Customer Service Survey

At First Bus, we place a high importance on our customer feedback to ensure we are meeting your expectations, and we want to thank you in advance for completing this survey and helping us to achieve our goals.

How did you contact the First Bus National Contact Centre?

Based on your recent conversation with our Customer Service Advisor, how likely are you to recommend First Bus to friends and family?

On a scale of 0-10, how clear was our communication during your interaction with the Customer Services Team?

On a scale of 0-10, how friendly was your interaction with the Customer Services Team?

Were we able to answer your query in a timely manner?

Yes No

We're sorry we let you down. What were your expectations, and how could we better fulfil them?

How could we improve your customer experience with First Bus? Please be honest with us, we appreciate the feedback.